AS for all those mistakes I make - they are on purpose - to teach you how to deal with them

Our information lives will be better served when we are free to get to our information from wherever we are, with any device available.

Forget the complaints against complexity; instead, complain about confusion.

I prefer design by experts - by people who know what they are doing

User-centered design means working with your users all throughout the project.

If you think of the product as a service, then the separate parts make no sense - the point of a product is to offer great experiences to its owner, which means that it offers a service. And that experience, that service, comprises the totality of its parts: The whole is indeed made up of all of the parts. The real value of a product consists of far more than the product's components.

We delude ourselves if we believe that skilled behavior is easy, that it can come about without effort. We forget the years of tuning, of learning and practice it takes to be skilled at even the most fundamental of human activities: eating, walking, talking, reading, and writing. It is tempting to want instant gratification - immediate expert performance and experiential pleasure - but the truth is that this primarily occurs only after considerable amounts of accretion and tuning.