To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.

You cannot see what I see because you see what you see. You cannot know what I know because you know what you know. What I see and what I know cannot be added to what you see and what you know because they are not of the same kind. Neither can it replace what you see and what you know, because that would be to replace you yourself." "Hang on, can I write this down?" said Arthur, excitedly fumbling in his pocket for a pencil.

You ARE Zaphod Beeblebrox?' 'Yeah,' said Zaphod, 'but don't shout it out or they'll all want one.' 'THE Zaphod Beeblebrox?' 'No, just A Zaphod Beeblebrox, didn't you hear I come in six packs?' 'But sir,' it squealed, 'I just heard on the sub-ether radio report. It said you were dead...' 'Yeah, that's right, I just haven't stopped moving yet.

Generally, old media don't die. They just have to grow old gracefully. Guess what, we still have stone masons. They haven't been the primary purveyors of the written word for a while now of course, but they still have a role because you wouldn't want a TV screen on your headstone.

We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem.

From another direction he felt the sensation of being a sheep startled by a flying saucer, but it was virtually indistinguishable from the feeling of being a sheep startled by anything else it ever encountered, for they were creatures who learned very little on their journey through life, and would be startled to see the sun rising in the morning, and astonished by all the green stuff in the fields.

Arthur Dent: What happens if I press this button? Ford Prefect: I wouldn't- Arthur Dent: Oh. Ford Prefect: What happened? Arthur Dent: A sign lit up, saying 'Please do not press this button again.