Being right is not too difficult. Your choose your perception. You select your information. You leave out what does not suit you. You drag in some general-purpose value words. You throw in a sneer or two about the opposition, and you are a fine fellow who made a fine speech.

(...) being right all the time acquires a huge importance in education, and there is this terror of being wrong. The ego is so tied to being right that later on in life you are reluctant to accept that you are ever wrong, because you are defending not the idea but your self-esteem. (...) this terror of being wrong means that people have enormous difficulties in changing ideas.

Although feelings are not supposed to intrude on business discussions, they do anyway - we just disguise them as logic.

Effectiveness without values is a tool without a purpose.

I'm a very loyal and unreliable friend.

Creativity involves breaking out of established patterns in order to look at things in a different way.

Argument is meant to reveal the truth, not to create it.