I think it is important for software to avoiding imposing a cognitive style on workers and their work.

What this means is that we shouldn't abbreviate the truth but rather get a new method of presentation.

There are only two industries that refer to their customers as 'users'.

If your words aren't truthful, the finest optically letter-spaced typography won't help.

I was writing a chapter of Beautiful Evidence on the subject of the sculptural pedestal, which led to my thinking about what's up on the pedestal - the great leader.

If your words or images are not on point, making them dance in color won't make them relevant.

Clutter and confusion are failures of design, not attributes of information.