To make a pleasant and friendly impression is not alone good manners, but equally good business.

Manners are made up of trivialities of deportment which can be easily learned if one does not happen to know them; manner is personality - the outward manifestation of one's innate character and attitude toward life.... Etiquette must, if it is to be of more than trifling use, include ethics as well as manners. Certainly what one is, is of far greater importance than what one appears to be.

To make a pleasant and friendly impression is not alone good manners, but equally good business.

Golf is a particularly severe strain upon the amiability of the average person's temper, and in no other game, except bridge, is serenity of disposition so essential.

The only occasion when the traditions of courtesy permit a hostess to help herself before a woman guest is when she has reason to believe the food is poisoned.

An overdose of praise is like 10 lumps of sugar in coffee; only a very few people can swallow it.

Never so long as you live, write a letter to a man - no matter who he is - that you would be ashamed to see in a newspaper above your signature.