Recording interviews is like magic. a) It stops you from taking notes in the middle and b) you can play that recording for people.

That's actually one of the most disappointing things about doing user interviews and user feedback, which is why I think... people don't do it. You're going to get negative news about your favorite pet feature most of the time.

The Twitch community loves watching video games, chatting, and broadcasting. The average viewer watches over an hour and a half of video each day. Over two-thirds of our logged-in users chat each day.

If you just talk to who's easy to talk to, you're not really getting the best data.

Most startups are not just built for the person who is using them. When you do that, every now and then you get really lucky and... are representative of some huge class of people who all want the same thing you do... but very often that just turns into a side project that doesn't go anywhere.

Recording interviews is like magic. a) It stops you from taking notes in the middle and b) you can play that recording for people.

People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.