People don't like silence, so they'll keep talking to fill the void.

If you just talk to who's easy to talk to, you're not really getting the best data.

People don't like silence, so they'll keep talking to fill the void.

The instant they say something you don't expect or already know, you should drop into detective mode.

A goal of Twitch is to be wherever gamers are, whether its on laptops and handheld devices or integrated into gaming consoles and software.

I wish I could tell you the recipe for figuring out who the target user is for your product and who your users should be, but... there isn't a recipe. It comes down to think really hard and use your judgement to figure out who you're really building this for.

The most common mistakes are showing people your product- don't show them your product, it's sort of like telling them bout a feature.