Given the huge number Xbox owners and how many of them love gaming spectatorship, its a natural fit to bring the Twitch experience to the 360.

That's actually one of the most disappointing things about doing user interviews and user feedback, which is why I think... people don't do it. You're going to get negative news about your favorite pet feature most of the time.

Who you talk to is just as important as what questions you ask and what you pull away from it.

The most interesting things you learn in an interviews come from the: 'interesting', 'tell me more'

Twitch launched in June of 2011, and our growth ever since has exceeded even my expectations, which were not small. A year and a half later, the community of broadcasters and viewers has multiplied hundreds of percent.

The crucial people to get your product started for the first 6 months are not who will be using it 3 years later.

The one question you can't ask is, "Is this feature actually good or not?"