We must learn what customers really want, not what they say they want or what we think they should want.
Eric RiesProducts a start-up builds are really experimentsโฆLearning about how to build a sustainable business is the outcome of those experiments [which follow] a three-step process: Build, measure, learn.โ โ[A startup is] โฆ an organization dedicated to creating something new under conditions of extreme uncertainty.
Eric Ries