I asked all of our recruiters to give me all resumes of prospective employees with their name, gender, place of origin, and age blacked out. This simple change shocked me, because I found myself interviewing different-looking candidates - even though I was 100% convinced that I was not being biased in my resume selection process.

When blame inevitably arises, the most senior people in the room should repeat this mantra: if a mistake happens, shame on us for making it so easy to make that mistake.

The only person who can put you out of business, in the early days, is yourself.

If we stopped wasting people's time, what would they do with it?

All innovation begins with vision. It’s what happens next that is critical.

At IMVU, we opened up our board meetings to the whole company.

A Start Up is an institution designed to thrive in the soil of extreme uncertainty