We don't realize how much we create reality through language. If we say that life is hard, it will be hard.

We live in an extraordinary time. We are caught up in a pace of social and technological change that makes our work, our business and education, sources of anxiety and unfulfillment. Thinking about our thinking and observing our observations can bring us a new world in which work becomes a place for innovation, and in which peace, wisdom, friendship, companionship and community can exist. Let us design this world together.

We live in an extraordinary time

I never told a victim story about my imprisonment. Instead, I told a transformation story - about how prison changed my outlook, about how I saw that communication, truth, and trust are at the heart of power.

An organsation's results are determined through webs of human commitments, born in webs of human conversations.

But every company of the future is going to be in the business of exquisite care - which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well.

Our worst comes out when we behave like robots or professionals.