Our worst comes out when we behave like robots or professionals.
When trust improves, the mood improves.
We live in an extraordinary time
But every company of the future is going to be in the business of exquisite care - which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well.
I made my own assessment of my life, and I began to live it. That was freedom.
An organsation's results are determined through webs of human commitments, born in webs of human conversations.