... I never look at my watch if I'm talking with someone. I think that's such an insulting gesture! It suggests you're trying to gauge whether you think what they're saying is worth your time. Rushing is no way to bring out what's best in people, and I'm always looking for the best. That's what's ultimately behind my determination to take my time.
Frances HesselbeinIt is the quality and the character of the leader that determines the results and performance.
Frances HesselbeinDispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.
Frances HesselbeinI feel passionately about how I express myself. Language is the greatest motivating force. You can phrase something positively and inspire people to do their best, or negatively and make them feel worried, uncertain, and self-conscious. You can talk at a fast pace and people will get nervous, feel afraid to bring up extraneous thoughts. But those are the very thoughts that might be most important! They might represent that person's best thinking. If you're rushed, you're simply not going to get at that extra level of thinking.
Frances HesselbeinThe best part of the character and quality of the leader is expressing who you are in the work you do and how you do it.
Frances Hesselbein