People know that pursuing a mission without achieving results is dispiriting; achieving results without a mission is meaningless.

You should be a living practicing example of what you are preaching.

The best part of the character and quality of the leader is expressing who you are in the work you do and how you do it.

I feel passionately about how I express myself. Language is the greatest motivating force. You can phrase something positively and inspire people to do their best, or negatively and make them feel worried, uncertain, and self-conscious. You can talk at a fast pace and people will get nervous, feel afraid to bring up extraneous thoughts. But those are the very thoughts that might be most important! They might represent that person's best thinking. If you're rushed, you're simply not going to get at that extra level of thinking.

It is the quality and the character of the leader that determines the results and performance.

Most of us will be remembered, in work and in life, for just a few words or deeds that made a difference to others. The way we choose to say good-bye is likely to be one of the ways we are remembered.

No matter what business you're in, everyone in the organisation needs to know why