I think the ability to focus is a thread that runs through so-called successful people. And that's something that can be developed. It can be self-taught.

We've got a low turnover management group and executive group who've grown up in the business.

You can't work on 15 problems at the same time.

There were around 1,000 stores when I was made president.

You need to decide what problems, what opportunities, what projects you're going to work on.

People who are employed in a way they don't like - my heart cries for them.

I get a bit of a kick out of exporting private enterprise and incentives.