You can't lead by example if you are a bad example. If you stink at something, stop doing in front of everyone until you improve!
We are what we repeatedly do but we can be perceived by what we repeatedly say.
The smartest people in the world are not in charge, they work for the action takers.
When we look for differences instead of similarities, we create barriers for trust.
Most of us forget the basics and wonder why the specifics don't work.
When the customer is wrong it is not a good idea to tell them.