The smartest people in the world are not in charge, they work for the action takers.
No communication takes place until the other person feels heard
When the customer is wrong it is not a good idea to tell them.
Communication is like the basics of mechanical engineering, the more moving parts you have the more likely it is to break down!
People buy-into what they can understand quickly. If it takes you a long time to make your point, most people think you don't have one!
Action and adaptability create opportunity.