Discovery is the journey; insight is the destination.

In a well-functioning democracy, citizens have the option of voting their political masters out of office. Not so in most companies.

What's true for churches is true for other institutions: the older and more organized they get, the less adaptable they become. That's why the most resilient things in our world - biological life, stock markets, the Internet - are loosely organized.

If customer ignorance is a profit centre for you, you're in trouble.

You can't build an adaptable organization without adaptable people - and individuals change only when they have to, or when they want to.

As human beings, we are the genetic elite, the sentient, contemplating and innovating sum of countless genetic accidents and transcription errors.

Most companies don't have the luxury of focusing exclusively on innovation. They have to innovate while stamping out zillions of widgets or processing billions of transactions.