If customer ignorance is a profit centre for you, you're in trouble.
We live in a moment that is pregnant with possibility.
From Gandhi to Mandela, from the American patriot to the Polish shipbuilders, the makers of revolutions have not come from the top.
In a world of commoditized knowledge, the returns go to the companies who can produce non-standard knowledge.
Any company that cannot imagine the future won't be around to enjoy it.
Building human-centered organizations doesn't imply a return to the paternalistic, corporate welfare practices of the 19th century. Most of us don't want to be nannied.