It's the old adage: You can make a pizza so cheap, nobody will eat it. You can make an airline so cheap, nobody will fly it.

Do you know how much faster I can fix an airplane when I want to fix it than when I don't want to fix it?

In airplanes you have a choice between chocolate and vanilla. One year could be vanilla or it could be chocolate. I don't attach any relevance to which one.

It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to have? The same metrics of success that your customer does.

The airline business is the biggest team sport in the world. When you're all consumed with fighting among yourselves, your opponents can run over you every day.

The first step to problem solving is figuring out who's got the problem.

Every pilot thinks they're the best pilot in the world. I think I'm the best pilot.