It's not a testosterone-driven industry any longer. Success is making money, not in the size of the airline.

Every pilot thinks they're the best pilot in the world. I think I'm the best pilot.

The point is... you'd better figure out what your Customers - the Customers you want - value. Because that's what they'll buy. Anything else is a waste of their money, and they'll figure that out in a hurry.

It's the old adage: You can make a pizza so cheap, nobody will eat it. You can make an airline so cheap, nobody will fly it.

Since 1978 the record pretty well shows that no start-up airline . . . has really been successful, so the odds of JetBlue having long-term success are remote. I'm not going to say it can't happen because stranger things have happened, but I personally believe P.T. Barnum was, in that respect, correct.

It's not a testosterone-driven industry any longer. Success is making money, not in the size of the airline.

The first step to problem solving is figuring out who's got the problem.