It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to have? The same metrics of success that your customer does.

You don't lie to your own doctor. You don't lie to your own attorney, and you don't lie to your employees.

The first step to problem solving is figuring out who's got the problem.

The airline business is the biggest team sport in the world. When you're all consumed with fighting among yourselves, your opponents can run over you every day.

The point is... you'd better figure out what your Customers - the Customers you want - value. Because that's what they'll buy. Anything else is a waste of their money, and they'll figure that out in a hurry.

In airplanes you have a choice between chocolate and vanilla. One year could be vanilla or it could be chocolate. I don't attach any relevance to which one.

Whether I'm at the hangar or at the airport or on an airplane, I get respect. And that's the best part of my day.