If you want to make a good first impression, smile at people. What does it cost to smile? Nothing. What does it cost not to smile? Everything, if not smiling prevents you from enchanting people.

Entitlement is the opposite of enchantment.

Luck favors the people who are willing to grind it out.

Revolutionary products don't fail because they are shipped too early. They fail because they aren't revised fast enough.

Every person has the ability to improve the life of someone else.

If you make money, you might not make meaning.

Original visions are often wrong. Companies have to morph as they learn what customers don't want.