A magnificent cause can overcome a prickly personality, but your ability to enchant people increases if they like you, so you should aspire to both. You’ll know that you’re likeable when you can communicate freely, casually, and comfortably with people.

A good idea is about ten percent and implementation and hard work, and luck is 90 percent.

Knowledge is great. Competence is great. But the combination of both encourages people to trust you and increases your powers of enchantment. And in this world, the combination is a breath of fresh air.

Inoculate yourself from dangerous bozos.

Companies should always want to delight their customers.

Organizations are successful because of good implementation,not good business plans.

Remember that nobodies are the new somebodies.