Original visions are often wrong. Companies have to morph as they learn what customers don't want.

The most powerful sign is that your work no longer enchants you - it's not deep, delightful, and mutually satisfying. When this happens, it may be time to look for new challenges.

Revolutionary products don't fail because they are shipped too early. They fail because they aren't revised fast enough.

There was no "decision" per se to re-position myself. I simply decided that I wanted to write a book that would help people influence others.

Hockey is the only thing that I'm not good at that I love.

The more popular a person thinks he is in the blogosphere, the thinner his skin and the thicker his hypocrisy. This should be exactly the opposite: the higher you go the thicker the skin and thinner the hypocrisy.

Enchantment can be done with writing but I think enchantment is basically a prospective or an operating system for life. That you can enchant a person who is assigning your airplane seat, your hotel room, your waiter, your waitress.