A successful self-publisher must fill three roles: Author, Publisher, and Entrepreneur—or APE.

High achievers tend to have major weaknesses. People without major weaknesses tend to be mediocre.

The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.

Enchantment is the purest form of sales. Enchantment is all about changing people's hearts, minds and actions because you provide them a vision or a way to do things better. The difference between enchantment and simple sales is that with enchantment you have the other person's best interests at heart, too.

For me writing is as close to being an engineer as possible.

Hockey is the only thing that I'm not good at that I love.

Companies in Europe should stop trying to do the U.S. version of a European idea.