I think it is an immutable law in business that words are words, explanations are explanations, promises are promises, but only performance is reality

Do you want my one-word secret of happiness? It's growth - - mental, financial you name it.

Facts from paper are not the same as facts from people. The reliability of the people giving you the facts is as important as the facts themselves.

It is much more difficult to measure non-performance than performance. Performance stands out like a ton of diamonds. Non-performance can almost always be explained away

The highest art of professional management requires the literal ability to 'smell' a 'real fact' from all others.

You read a book from beginning to end. You run a business the opposite way. You start with the end, and then you do everything you must to reach it.

You can't run a business or anything else on a theory.