Uncertainty will always be part of the taking charge process.

Performance stands out like a ton of diamonds. Nonperformance can always be explained away.

Do you want my one-word secret of happiness? It's growth - - mental, financial you name it.

The best way to sell yourself to others is first to sell the others to yourself. Check yourself against this list of obstacles to a pleasing personality: interrupting others; sarcasm; vanity; being a poor listener; insincere flattery; finding fault; challenging others without good cause; giving unsolicited advice; complaining; attitude of superiority; envy of others' success; poor posture and dress.

I don't believe in just ordering people to do things. You have to sort of grab an oar and row with them. My philosophy is to stay as close as possible to what's happening. If I can't solve something, how the hell can I expect my managers to.

I think it is an immutable law in business that words are words, explanations are explanations, promises are promises, but only performance is reality

Every company has two organizational structures: The formal one is written on the charts; the other is the everyday relationship of the men and women in the organization.