In a good meeting there is a momentum that comes from the spontaneous exchange of fresh ideas and produces extraordinary results. That momentum depends on the freedom permitted the participants.

It is much more difficult to measure non-performance than performance. Performance stands out like a ton of diamonds. Non-performance can almost always be explained away

Every company has two organizational structures: The formal one is written on the charts; the other is the everyday relationship of the men and women in the organization.

Management manages by making decisions and by seeing that those decisions are implemented.

In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later.

I don't believe in just ordering people to do things. You have to sort of grab an oar and row with them. My philosophy is to stay as close as possible to what's happening. If I can't solve something, how the hell can I expect my managers to.

You read a book from beginning to end. You run a business the opposite way. You start with the end, and then you do everything you must to reach it.