You can know a person by the kind of desk he keeps. If the president of a company has a clean desk then it must be the executive vice president who is doing all the work.

You read a book from beginning to end. You run a business the opposite way. You start with the end, and then you do everything you must to reach it.

Managers in all too many American companies do not achieve the desired results because nobody makes them do it.

In the business world, everyone is always working at legitimate cross purposes, governed by self interest.

Ninety-nine percent of all surprises in business are negative.

The best way to inspire people to superior performance is to convince them by everything you do and by your everyday attitude that you are wholeheartedly supporting them.

Facts from paper are not the same as facts from people. The reliability of the people giving you the facts is as important as the facts themselves.