You can know a person by the kind of desk he keeps. If the president of a company has a clean desk then it must be the executive vice president who is doing all the work.

Facts from paper are not the same as facts from people. The reliability of the people giving you the facts is as important as the facts themselves.

You read a book from beginning to end. You run a business the opposite way. You start with the end, and then you do everything you must to reach it.

You can't run a business or anything else on a theory.

Every company has two organizational structures: The formal one is written on the charts; the other is the everyday relationship of the men and women in the organization.

Management manages by making decisions and by seeing that those decisions are implemented.

It is much more difficult to measure non-performance than performance. Performance stands out like a ton of diamonds. Non-performance can almost always be explained away