You can't learn anything if you are doing all the talking. Sales people should always be developing their earQ, not their IQ. The only way to create a successful sale is to understand that knowledge from listening does not become power until it is used. And ideas without action are worthless.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

I have never yet met a successful person who hasn't had to overcome either a little or a lot of adversity in his or her life. If life there is a lot of lumps and bumps... a lot of throttling up and a lot of throttling down.

Knowledge is not power unless it is used.

Your workforce is your most valuable asset. The knowledge and skills they have represent the fuel that drives the engine of business - and you can leverage that knowledge.

No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change inherent in a capitalist economy always provides new opportunities for those with determination, goals and concentration.

If you believe, as I do, that your employees truly are your most valuable asset, you will do whatever you can to help them do their jobs as well as possible.