You can't learn anything if you are doing all the talking. Sales people should always be developing their earQ, not their IQ. The only way to create a successful sale is to understand that knowledge from listening does not become power until it is used. And ideas without action are worthless.

When an employee asks why the company does things a certain way, and you can explain the logical reason, then the employee knows what she's doing is valid.

All success is, really, is having a predetermined plan and carrying it out successfully over a long period of time.

You do not get what you want. You get what you negotiate.

When a person with money meets a person with experience, the person with the experience winds up with the money and the person with the money winds up with the experience.

It's way easier to stay in the comfort zone, especially when things are going good than to go out on a limb and take some risks. My philosophy is exactly the opposite: Sometimes it's risky not to take a risk.

I have never yet met a successful person who hasn't had to overcome either a little or a lot of adversity in his or her life. If life there is a lot of lumps and bumps... a lot of throttling up and a lot of throttling down.