Don't let ups and downs leave you down and out.

By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

My Golden Rule of Networking is simple: Don't keep score.

Anyone too busy to say thank you will get fewer and fewer chances to say it.

Make the second effort your second nature.

You can't hurry creativity, so take time to ponder your ideas. Sit back and take time to think things over. That's usually how the best ideas bloom.