I know that you don't know, but you don't know that you don't know! By that I mean there are three reasons why individuals and businesses fail: 1. Arrogance 2. Arrogance 3. Arrogance.

If you can't say yes, it's no. Don't sugarcoat it. Don't talk yourself into yes just to seem like a nice guy. No one ever went broke because he or she said "NO" too often.

I know that you don't know, but you don't know that you don't know.

It isn't the people you fire who make your life miserable, it's the people you don't.

Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually translate into leadership ability.

One of the most difficult things in life for any individual or business is to accept and adopt change.

To me, job titles don't matter. Everyone is in sales. It's the only way we stay in business.