One mistake will never kill you. The same mistake over and over again will.

Anyone too busy to say thank you will get fewer and fewer chances to say it.

When you have a dream that you can't let go of, trust your instincts and pursue it. But remember: Real dreams take work, They take patience, and sometimes they require you to dig down very deep. Be sure you're willing to do that.

If you wish others to believe in you, you must first convince them that you believe in them.

By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Good commanders look after their troops, and good troops look after their commanders.