Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

Day in and day out, your tax accountant can make or lose you more money than any single person in your life, with the possible exception of your kids

You don't have to know everything as long as you know people who know the things you don't

Keep the customer actively involved throughout your presentation, and watch your results improve.

Don't wait for a funeral to pay a compliment. You may not make it in time.

Ego stops you from getting things done and getting people to work with you. That's why I firmly believe that ego and success are not compatible.

Life isn't fair. It's true, and you still have to deal with it. Whining about it rarely levels the playing field, but learning to rise above it is the ultimate reward.