Too often, sales reps simply regurgitate their presentations and expect to land the sale. It doesn't work.

Are you worried about pressure? I look at it this way: Pressure is having to do something you are not totally prepared to do.

There's a place in the world for any business that takes care of its customers-after the sale.

When you're thirsty, it's too late to think about digging a well.

Expect to make some mistakes when you try new and different approaches. Sometimes colossal failures lead to spectacular successes.

One mistake will never kill you. The same mistake over and over again will.

By my count, more business leaders have failed and derailed because of arrogance than any other character flaw.