Pale ink is better than the most retentive memory.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

As you schedule individual tasks, give yourself a cushion. Mark the due date a few days ahead of the actual deadline so you have time to deal with changes or last-minute emergencies.

No one ever went broke by saying no too often.

Friends are made by many acts...and lost by only one.

Leadership does not mean getting people to do their job. It means getting people to do their best.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.