Your past is not your potential.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

A mediocre person tells. A good person explains. A superior person demonstrates. A great person inspires others to see for themselves.

By my count, more business leaders have failed and derailed because of arrogance than any other character flaw.

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

Even when change is elective, it will disorient you. You may go through anxiety. You will miss aspects of your former life. It doesn't matter. The trick is to know in advance of making any big change that you're going to be thrown off your feet by it. So you prepare for this inevitable disorientation and steady yourself to get through it. Then you take the challenge, make the change, and achieve your dream.

When you kill a little time, you may be murdering opportunity.