When an employee asks why the company does things a certain way, and you can explain the logical reason, then the employee knows what she's doing is valid.

You do not get what you want. You get what you negotiate.

Every morning brings new potential, but if you dwell on the misfortunes of the day before, you tend to overlook tremendous opportunities.

If you walk backwards, you will never stub your toe.

By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.

The truth is, success often occurs for reasons we don't expect, under circumstances over which we have little control and sometimes unrelated to our own efforts. There is only one other lesson that success should teach us: Be as amazed by your own success as your friends are. If you truly are, you stand the best chance to repeat it.

All success is, really, is having a predetermined plan and carrying it out successfully over a long period of time.