The sooner you accept the fact that you will have both successes and failures, the easier it will be to get your business and personal life headed in the right direction.

A dream is just a dream. A goal is a dream with a plan and a deadline.

The bridge between wishing and accomplishing is discipline.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

Like it or not, life is a series of competitions. You may be competing for a grade, a spot on a team, a job, or the largest account in town. The higher your self-esteem is, the better you get along with yourself, with others, and the more you'll accomplish.

I've learned that people will seldom let you down if they understand that your destiny is in their hands, and vice versa.

Don't equate activity with efficiency. You are paying your key people to see the big picture. Don't let them get bogged down in a lot of meaningless meetings and paper shuffling. Announce a Friday afternoon off once in a while. Cancel a Monday morning meeting or two. Tell the cast of characters you'd like them to spend the amount of time normally spent preparing for attending the meeting at their desks, simply thinking about an original idea.