A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.

No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change inherent in a capitalist economy always provides new opportunities for those with determination, goals and concentration.

Even when change is elective, it will disorient you. You may go through anxiety. You will miss aspects of your former life. It doesn't matter. The trick is to know in advance of making any big change that you're going to be thrown off your feet by it. So you prepare for this inevitable disorientation and steady yourself to get through it. Then you take the challenge, make the change, and achieve your dream.

Most fears of rejection rest on the desire for approval from other people. Don't base your self-esteem on their opinions.

Failures don't plan to fail; they fail to plan.

One mistake will never kill you. The same mistake over and over again will.

Delegating doesn't mean passing off work you don't enjoy, but letting your employees stretch their skills and judgment.