A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.

Friends are made by many acts...and lost by only one.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Life isn't fair. It's true, and you still have to deal with it. Whining about it rarely levels the playing field, but learning to rise above it is the ultimate reward.

Life is series of opportunities. The often neglected fact of life is that opportunities multiply as you take advantage of them.

It doesn't matter how much milk you spill as long as you don't lose the cow.

Winners surround themselves with other winners. A winner knows he's a winner. He doesn't need second-raters and yes-men around to feed his ego. He knows he'll win more, and go further, with associates who not only can keep up with him but who also are capable of teaching him something.