A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.

Deep down inside of all of us is the power to accomplish what we want to, if we'll just stop looking elsewhere.

You can't learn anything if you are doing all the talking. Sales people should always be developing their earQ, not their IQ. The only way to create a successful sale is to understand that knowledge from listening does not become power until it is used. And ideas without action are worthless.

It doesn't matter whether you are pursuing success in business, sports, the arts, or life in general: The bridge between wishing and accomplishing is discipline.

Pale ink is better than the most retentive memory.

I've learned that people will seldom let you down if they understand that your destiny is in their hands, and vice versa.

I have never yet met a successful person who hasn't had to overcome either a little or a lot of adversity in his or her life. If life there is a lot of lumps and bumps... a lot of throttling up and a lot of throttling down.