A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

If you believe, as I do, that your employees truly are your most valuable asset, you will do whatever you can to help them do their jobs as well as possible.

For the real winners, there are no finish lines.

Be active, be energetic, be enthusiastic and you will accomplish your object.

I know that you don't know, but you don't know that you don't know.

If you want to stay youthful, stay useful.