In a climate of tight budgets, reduced workforces and stiff competition, internal training can be a great substitute for costly offsite workshops and conferences.

If you wish others to believe in you, you must first convince them that you believe in them.

The truth is, success often occurs for reasons we don't expect, under circumstances over which we have little control and sometimes unrelated to our own efforts. There is only one other lesson that success should teach us: Be as amazed by your own success as your friends are. If you truly are, you stand the best chance to repeat it.

Good habits are as addictive as bad habits, and a lot more rewarding.

You don't have to know everything as long as you know people who know the things you don't

A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.

Humility is becoming a lost art, but it's not difficult to practice. It means that you realize that others have been involved in your success.