Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.
Harvey MackayIt's nice to be important, but more important to be nice. You don't know who your top customers will be five years from now or where you will be in 10 years. You may have a fancy title, but you will always need help from the people around you.
Harvey MackayRough spots sharpen our performance. And more often than not, obstacles can be turned into advantages. You just can't let your disappointment get in the way.
Harvey MackayA great accomplishment shouldn't be the end of the road, just the starting point for the next leap forward.
Harvey Mackay