America is ripe for a service revolution.

It's only lonely at the top if you forget all the people you met along the way and fail to acknowledge their contributions to your success.

The employees who share innovative ideas may also be the folks who have some hidden talents that would help incorporate their suggestions.

It's nice to be important, but more important to be nice. You don't know who your top customers will be five years from now or where you will be in 10 years. You may have a fancy title, but you will always need help from the people around you.

Expect to make some mistakes when you try new and different approaches. Sometimes colossal failures lead to spectacular successes.

The quality of your life is determined by the quality of your relationships. The quality of your business is no different.

Your workforce is your most valuable asset. The knowledge and skills they have represent the fuel that drives the engine of business - and you can leverage that knowledge.