America is ripe for a service revolution.

You can't be passionate when you feel like it. You have to be passionate about your job, product or cause all the time. There's no off switch on a tiger.

The employees who share innovative ideas may also be the folks who have some hidden talents that would help incorporate their suggestions.

You can beat 80% of the competition just by showing up.

Your day usually goes the way the corners of your mouth turn. The most powerful single thing you can do to influence others is to smile at them.

If you don't climb the mountain, you can't see the view

Your workforce is your most valuable asset. The knowledge and skills they have represent the fuel that drives the engine of business - and you can leverage that knowledge.