The annals of business are filled with stories of companies that thought they had it made and could milk their enterprises without having to bother about improving their products or services. It's amazing how fast they found their markets disappearing.

America is ripe for a service revolution.

Your day usually goes the way the corners of your mouth turn. The most powerful single thing you can do to influence others is to smile at them.

Fatigue makes fools of us all. It robs you of your skills and your judgment, and it blinds you to creative solutions. It's the best-conditioned athlete, not the most talented, who generally wins when the going gets tough.

Pale ink is better than the most retentive memory.

There is a place in the world for anyone in the world who says, "I'll take care of it."

Pale ink is better than the most retentive memory. If it's written down, you can look it up. Just be damn sure you write it down.