Once you attach your personality to a proposition, people start reacting to the personality and stop reacting to the proposition.

It isn't the people you fire who make your life miserable, it's the people you don't.

Anyone too busy to say thank you will get fewer and fewer chances to say it.

Minds are like parachutes-not much good unless they are open.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Worrying makes you cross the bridge before you come to it.

Many, perhaps most, people who lose their jobs are mistaken about the reason for which they lost their jobs. Some will say that they're failures, others that their boss had it in for them, and others yet that they were sure their career ended because of a stupid faux pas they made at the company picnic.