Anyone too busy to say thank you will get fewer and fewer chances to say it.

There's a place in the world for any business that takes care of its customers-after the sale.

By my count, more business leaders have failed and derailed because of arrogance than any other character flaw.

Don't equate activity with efficiency. You are paying your key people to see the big picture. Don't let them get bogged down in a lot of meaningless meetings and paper shuffling. Announce a Friday afternoon off once in a while. Cancel a Monday morning meeting or two. Tell the cast of characters you'd like them to spend the amount of time normally spent preparing for attending the meeting at their desks, simply thinking about an original idea.

Keep the customer actively involved throughout your presentation, and watch your results improve.

Surrounding yourself with creative, imaginative people is a good strategy for success whether you're an entrepreneur seeking innovation or an artist looking for inspiration.

The first successful salesperson was not a man, it was Eve.