Anyone too busy to say thank you will get fewer and fewer chances to say it.

There is a place in the world for anyone in the world who says, "I'll take care of it."

If you believe, as I do, that your employees truly are your most valuable asset, you will do whatever you can to help them do their jobs as well as possible.

Positive thinking is more than just a tagline. It changes the way we behave. And I firmly believe that when I am positive, it not only makes me better, but it also makes those around me better.

You can win more friends with your ears than with your mouth. People who feel like they're being listened to feel accepted and appreciated. They feel like they're being taken seriously and what they say really matters.

Goals give you more than a reason to get up in the morning; they are an incentive to keep you going all day.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.