You only get one chance to make a good first impression, and yours may be in the hands of the receptionist.

Delegating doesn't mean passing off work you don't enjoy, but letting your employees stretch their skills and judgment.

America is ripe for a service revolution.

I believe that visualization is one of the most powerful means of achieving personal goals.

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

It isn't the quality of the ideas you have that will determine whether you make a success of them, it's the qualities you bring to those ideas.

Decide what your priorities are and how much time you'll spend on them. If you don't, someone else will.