If you can't say yes, it's no. Don't sugarcoat it. Don't talk yourself into yes just to seem like a nice guy. No one ever went broke because he or she said "NO" too often.
Harvey MackayThere is a place in the world for anyone in the world who says, "I'll take care of it."
Harvey MackayThe cost of praising someone is nil - but every psychological study shows the payoff is huge.
Harvey Mackay