Deep down inside of all of us is the power to accomplish what we want to, if we'll just stop looking elsewhere.

Delegating doesn't mean passing off work you don't enjoy, but letting your employees stretch their skills and judgment.

I know that you don't know, but you don't know that you don't know.

You can beat 80% of the competition just by showing up.

A mediocre person tells. A good person explains. A superior person demonstrates. A great person inspires others to see for themselves.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

Employee loyalty begins with employer loyalty. Your employees should know that if they do the job they were hired to do with a reasonable amount of competence and efficiency, you will support them.