You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

You'll never please everyone, but you only have to please a few people to get an offer.

There's a place in the world for any business that takes care of its customers-after the sale.

The annals of business are filled with stories of companies that thought they had it made and could milk their enterprises without having to bother about improving their products or services. It's amazing how fast they found their markets disappearing.

Friends are made by many acts...and lost by only one.

The longer they keep you waiting, the more they want to deal.

Day in and day out, your tax accountant can make or lose you more money than any single person in your life, with the possible exception of your kids