You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

Attitudes are every bit as important as aptitudes.

Make the second effort your second nature.

Too often, sales reps simply regurgitate their presentations and expect to land the sale. It doesn't work.

our lives change in two ways :through the people we meet and the books we read

Don't let ups and downs leave you down and out.

Every morning brings new potential, but if you dwell on the misfortunes of the day before, you tend to overlook tremendous opportunities.